Once an order has begun processing, changes or cancellations may not be possible. Please contact our office Monday–Friday 8am–5:00pm EST at 855-44-PALEO (72536) with any questions.
Local Pickup Information – Choose “Pickup” at checkout. The pickup option will appear after a Florida shipping address is entered. Please notify our office at 855-44-PALEO to let us know what day and time you would like to pick up your order. Pick up times are Monday – Friday 8am – 4pm EST.
Has my order shipped?
Once your order has shipped, you will receive a confirmation email along with a tracking number. You can also check shipping details and track your package via our website. Log in to your Paleo On The Go account. This will bring you to the *My Account* screen. Under *Track your recent orders*, click on the *view details* link that is attached to your order number. This screen will show your complete order information, tracking number, and tracking information. Please note that it may take several hours for the system to update your tracking information.
Check your addresses carefully! Paleo On The Go reserves the right to limit or refuse refunds and replacements if an address error is made.
***Note: Some orders may arrive slightly thawed. If this happens and your food is still cold to the touch it is okay to consume. We recommend placing any food that will not be eaten within 24-hours in the freezer. Food items that will be consumed within the next 24 hours may be held in the refrigerator unless otherwise indicated on the packaging.***