FAQs

1. Do you deliver to my doorstep?

2. When can I reach out to your team?

3. Why is there a $99 minimum order?

4. Can I make a substitution for a meal or meal plan?

5. When will my favorite meal be back in stock?

6. Once I receive my order, how long will my meals stay fresh?

7. Where do you cook your food?

8. Where do you source your meats and vegetables?

9. How do I reheat my Paleo On The Go meals?

10. When will my order ship? How long will it be in transit?

11. Can I purchase a gift code from Paleo on the Go?

12. What's the deal with dairy and the paleo lifestyle? What about ghee?

13. What is the paleo diet?

14. What can one expect when adhering to the Paleo/AIP lifestyle?

15. Do you have nutrition data on your meals?

16. I have Type 2 diabetes so I have to be very careful with my sugar intake, even sugar from a natural source. How much sugar is your products?

17. Are your shipping containers recyclable?

18. What are the portion sizes of your meals?

19. I purchased a Monthly Meal Bundle! How long will it last me?

20. Are you 100% Paleo? No dairy, no 'grey' area foods? Or does the consumer have the option to choose which dishes they want?

21. I want to eat healthy to prevent heart disease and improve my energy and the way I feel in general. I am considered obese, 240lb. Is the Paleo/AIP lifestyle good for weight loss, in addition to its health-promoting benefits?

22. Can you break it down for me? What is on the AIP elimination list, and what can I eat?

23. What is your cancellation policy?


1. Do you deliver to my doorstep?

If you're located in the USA, we ship to you via FedEx! Our handcrafted paleo and autoimmune (AIP) meals are delivered to your doorstep in 3 days or less! Click here for the details. back to top

2. When can I reach out to your team?

Our business hours are Monday - Thursday 8:00am - 4:00pm ET and Friday from 8:00am - 2:00pm ET (excluding certain holidays). Please allow 24 hours (72 hours over the weekend) for a member of our staff to get in touch with you. If you'd like to speak with a member of customer relations, please call 1-855-447-2536. Also, feel free to email us at realfood@paleoonthego.com or fill out the web form on our site. back to top

3. Why is there a $99 minimum order?

Shipping real food isn't cheap. We ensure your shipments arrive safely using shipping containers, dry ice, and protective material. To ship orders under $99 would be really expensive for you. Take advantage of our flat-rate shipping costs and stock up. We absorb the additional cost of shipping for you! If you live close to POTG or are in town, we’d love to meet you. back to top

4. Can I make a substitution for a meal or meal plan?

We do not allow any ingredient substitutions or alterations to any of our products, including Monthly Meal Bundles. However, if something on the ingredient list doesn't agree with you, let us know by getting in touch. Chef Ann loves feedback. back to top

5. When will my favorite meal be back in stock?

Since all of our meals are handcrafted and take a lot of time, they sometimes sell out. But don’t worry, we are hard at work to get them back in stock for you. Sometimes our products are seasonal, and from time to time, we do discontinue (a lot of times temporarily) items to make room for amazing new dishes. Be the first to know when your favorite dish is back in stock. Just select any product that is out of stock and click “Add to Wish List”. back to top

6. Once I receive my order, how long will my meals stay fresh?

Even without the use of any preservatives, all of our products can be stored frozen for up to six months and refrigerated for 5 days. Order today to see how Paleo On The Go can best fit into your lifestyle. back to top

7. Where do you cook your food?

From start to finish, we do everything in-house in our dedicated gluten free commercial kitchen in Largo, Florida. We don’t outsource any of the process. back to top

8. Where do you source your meats and vegetables?

It's a common practice for our management team to tour local farms to ensure sustainable practices before sourcing a specific ingredient. As opposed to giving you a short answer, we built a detailed and completely transparent food sourcing page. click here! back to top

9. How do I reheat my Paleo On The Go meals?

Our meals come in sealed trays (microwave and oven safe), pouches, and soup containers (all BPA free). Specific reheating instructions can be found on the packaging of every item. They can also be found in each description of products. Just click on the “heating” tab. In our opinion, reheating most of our products in the oven, and heating our soups and stews in a small saucepan yields the best results. But feel free to heat in the microwave if you are on-the-go! back to top

10. When will my order ship? How long will it be in transit?

To make your meal planning easier, and to help you time your Paleo On The Go deliveries, we added all of our shipping details to a dedication shipping information page. When you place an order, you will receive an order confirmation. And when your order ships, you will receive a shipping confirmation email with your tracking number. Your shipping tracking information can also be found on your account page. back to top

11. Can I purchase a gift code from Paleo on the Go?

Of course! What’s better than giving the gift of real food? Click here to purchase gift certificates. They come in several denominations.

*Gift certificates are electronic unless otherwise specified. After purchase, the certificate information will automatically be sent to the recipient's email address. One exception is during holiday gift certificate promotional deals. back to top

12. What's the deal with dairy and the paleo lifestyle? What about ghee?

The Paleo/AIP lifestyle focuses on removing any inflammatory foods to support overall digestion. As such, dairy can be a major irritant for the gut. Many people find dairy hard to digest, leading to inflammation. Commercial dairy also contains added hormones and antibiotics, which are harmful to our bodies. Many people find they feel better when they remove dairy from their diet. Reactions to dairy are very individualized but can range from bloating to acne or eczema to more severe reactions. Some people find that raw, unpasteurized dairy products are easier to digest. To meet the needs of as many of our customers as possible, dairy ingredients are not used in Paleo On The Go products (with the exception of grass fed, cultured ghee in a few of our non AIP products). Since a big part of the ghee making process includes removing the milk solids from butter, the main allergens are removed. Only fat is left after butter becomes ghee. Therefore, all of the whey and casein protein is removed, along with the lactose (the protein and carbohydrate components). Listening to your body after eating anything is a smart rule of thumb. back to top

13. What is the paleo diet?

The basic theory is that our genes have not changed much at all since the birth of agriculture. However, since the introduction of grains (approximately 12,000 years ago), processed foods (last 100 years), and the introduction of refined sugar in the human diet (approximately 400 years ago) we have become more and more sick. The theory is that by eating foods similar to that of our early ancestors (real, unprocessed food), we can lead healthier lives and prevent many of the common diseases that plague modern culture. Modern humans are still adapted to the diet of our early ancestors. The ideal diet is one that resembles the ancestral diet. We are 99.9 % the same as when humans first evolved. The only thing that has changed is our food supply. back to top

14. What can one expect when adhering to the Paleo/AIP lifestyle?

Expect to eat pasture raised meats from sustainable farms, wild-caught seafood, healthy fats (avoiding all industrial vegetable oils and hydrogenated oils including canola oil and stick with stable animal fats and coconut oil), a lot of vegetables, and some fruits (organic when possible). Try to processed foods and just stick to eating real food.

"The Paleo diet is the healthiest way you can eat because it is the ONLY nutritional approach that works with your genetics to help you stay lean, strong and energetic! Research in biology, biochemistry, Ophthalmology, Dermatology and many other disciplines indicate it is our modern diet, full of refined foods, trans fats, and sugar, that is at the root of degenerative diseases such as obesity, cancer, diabetes, heart disease, Parkinson’s, Alzheimer’s, depression and infertility". - Robb Wolf back to top

15. Do you have nutrition data on your meals?

We like to first let people know that the Paleo/AIP lifestyle is more about nutrient density then calories in/calories out. Nutritional data for our meals will soon be found in the product description on our site, along with on each package. Check back soon! back to top

16. I have Type 2 diabetes so I have to be very careful with my sugar intake, even sugar from a natural source. How much sugar is your products?

All of our products are naturally low in sugar, but there are a couple that are sweetened with honey, maple syrup, molasses, coconut palm sugar, or fruit. If you're watching your sugar intake we recommend sticking to the Strict 30 Menu. back to top

17. Are your shipping containers recyclable?

Our shipping containers are 100% recyclable and contain no Chlorofluorocarbons or other ozone-depleting chemicals. They are made of expanded polystyrene or EPS, which can easily be recycled into new foam packaging or durable consumer goods like cameras, coat hangers, etc. You can recycle the shipping containers taking it to a specified drop off location.

Here are a few tips:

1. Check with your municipalities. Regular recycling might take EPS
2. Check with Home Depot. Some Home Depots recycle EPS
3.Check this link to find out if there are drop-off locations in your area. This cool website also explains what the alliance does and how our recycling rates are increasing. Recycling Resources for Consumers. back to top

18. What are the portion sizes of your meals?

The portion size of all of our meals is listed in the product description under the Serving Size tab. Most of our products are very generous single portions, but there are exceptions such as our AIP friendly Grass Fed Beef Taco Kit with Salsa Verde. back to top

19. I purchased a Monthly Meal Bundle! How long will it last me?

You choose how often you order and how often you eat the meals. Work it into your schedule and order as frequently as you would like. back to top

20. Are you 100% Paleo? No dairy, no 'grey' area foods? Or does the consumer have the option to choose which dishes they want?

We follow strict Paleo and Autoimmune Protocol (AIP) templates to best fit the needs of our customers. This means no grey areas. To avoid any cross-contamination, our facility is a dedicated grain free, gluten free, paleo kitchen. back to top

21. I want to eat healthy to prevent heart disease and improve my energy and the way I feel in general. I am considered obese, 240lb. Is the Paleo/AIP lifestyle good for weight loss, in addition to its health-promoting benefits?

Yes. Paleo/AIP is a lifestyle change for better health that creates an environment where your body can find it's appropriate weight and more easily maintain a healthy weight. A major cause of our overweight epidemic is eating the processed and modified foods that make up the Standard American Diet. Even foods labeled with words like "diet" or "health" can be just as dangerous. Since there is no standard for these terms, these food-like products can contain an ingredient list that’s a mile long, containing a lot of ingredients/chemicals that are hard to pronounce. The Paleo/AIP lifestyle is movement, whereby we work within the reality of today’s food supply, to share the health and vitality of our ancestors. Most of what we've been taught about weight loss is inaccurate, and oftentimes, the most difficult part of the Paleo/AIP lifestyle is unlearning those ideas. back to top

22. Can you break it down for me? What is on the AIP elimination list, and what can I eat?

Elimination List: Nuts and Seeds, Coffee, Chocolate, Seed-Based Spices (like cumin, peppercorns), All nightshades (peppers, paprika, tomato, potato, eggplant), Beans (even green beans), Grains (all grains, even white rice), Gluten, Sugar and artificial sweeteners (not swerve, stevia etc), Eggs, Dairy (including ghee and butter)

You can eat all animal proteins, all vegetables, and fruit (except nightshades), coconut, lard, bacon, avocado, olive oil, salt, herbs. back to top

23. What is your cancellation policy?

You can cancel your subscription order only after three orders have processed. Cancellation or subscription changes must take place at least 5 days from the previous order. Cancelling or making changes to subscriptions can be done in your customer dashboard, while logged into your account, or by contacting us at realfood@paleoonthego.comback to top