Questions? Call us at 855-447-2536

Returns

Returns

How do I return an item?

Refund/Return Policy:

We actually don't allow food to be returned to us due to the perishable nature of our product. If you are completely unsatisfied with your food, you must alert our staff through email (realfood@paleoonthego.com) within 7 calendar days after delivery of the product. At that point, we can either issue a refund or store credit. At our sole discretion after 7 calendar days, we will offer a full or partial store credit only.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. Pictures to prove the damage of items may be requested by Paleo On The Go staff. 

There is a 15% administrative fee in the case of a refund. This does not include items that are not being exchanged due to damage. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

Customer Service # 855 447 2536
realfood@paleoonthego.com