Questions? Call us at 855-447-2536

FAQs

1. Do you ship to my area?

Yes, we ship UPS OVERNIGHT throughout the U.S. including Alaska, Hawaii and Puerto Rico. Click Here for all of the details. 

2. What are your hours of operation?

Our normal business hours are Monday - Friday 8:00am - 4:30pm EST (excluding holidays). We do have a member of our staff periodically checking emails and the voicemail system during non-business hours. Please allow at least 24 hours for a member of our staff to reach back out to you. To reach us by phone, please call 855-44-PALEO. To reach us by email, please use realfood@paleoonthego.com

3. Why is there now a $99 minimum order?

Due to the true cost of shipping, it is no longer possible for us to ship orders under $99 for a flat rate. While we offer a flat shipping rate to our clients, our actual cost is approximately double due to shipping perishable items with dry ice. If you would like to place an order for under $99, please call our Customer Service department Monday - Friday 8:00am - 4:30pm. We can place a phone order for you and offer you a true cost shipping rate (please note that this rate may be substantially higher than our flat rate). LOCAL CLIENTS: If you are picking up your order from our office and would like to place an order for under $99, please call to place your order over the phone.

4. Can I make a substitution to a meal or meal plan?

At this time, we do not allow any ingredient substitutions or alterations to our preset meal plans.

5. When will my favorite meal be back in stock?

While we would love to always have a full stock of all of our menu items, from time to time our top selling, highest demanded items do sell out. To be the first to know when your favorite dish is back in stock, add the menu item to your wish list.

6. How long are your meals good for in the fridge and freezer?

Meals can be stored frozen for up to 1 year and up to 5 days in the fridge.

7. Where are your paleo meals cooked?

All of our food is chef prepared at our dedicated gluten free kitchen in Largo, Fl. using high quality, healthy ingredients. Paleo on the Go meals are packaged and stored frozen. We ship frozen with dry ice to all 50 states in thick, sturdy coolers with an outer box.

8. Where do you source your meats and vegetables?

Check out http://www.paleoonthego.com/food-sourcing to learn more about our food sourcing!

9. What are the chickens that you source fed?

CHICKEN FEED: NON GMO, SOY FREE, ORGANICALLY RAISED, GRASS FED, NO HORMONES, NO ANTIBIOTICS, PESTICIDE FREE

Our broiler chickens are hand raised on green pastures with as much sunshine as they want to enjoy. They are happy and healthy and spend their days in the grass coming and going from their mobile coops. They have access to Non-GMO, Soy Free, Non-GMO Corn Free feed free choice throughout the day. They are given essential oils to keep them healthy naturally from the inside out. Our chickens are treated humanly and with respect throughout their entire life and are always handled with care. We also include kelp in our chicken feed and water to support their immune systems.

10. How do I receive and store my meals?

Must be received and stored frozen. Meals can be stored frozen for up to 1 year and up to 5 days in the fridge.

11. How do I re-heat my Paleo on the Go meals?

Thawing and reheating instructions- in vacuum pouch: heat inside of sealed pouch from frozen state until hot (approximately 10-15 minutes). Out of vacuum pouch: thaw in refrigerator in pouch or separate container, remove from pouch if not done during thawing, and reheat in microwave, oven, microwave oven, or stove top until hot (165° F). Containers: from frozen; thaw in refrigerator for several hours or quick thaw under warm running water to loosen from container. Heat in microwave in container or heat outside of container in oven, microwave oven, microwave, or on stove top. Heat to 165° F.

12. When will my order ship? How long will it be in transit?

http://www.paleoonthego.com/shipping-information

13. How will I know my order is shipped and how can I track my order?

You will receive an email informing you that your order shipped which will include your tracking number or you can log in to your account, click on "review orders/track packages", then click "view or change order (in green box).

14. Can we purchase a gift certificate from Paleo on the Go?

Yes. Here is the link http://www.paleoonthego.com/Gift-Certificates
Gift certificates can be purchased in any amount. Give the gift of healthy, great tasting Paleo on the Go meals for any occasion!

*Gift certificate will not be printed and sent by Paleo on the Go staff. The certificate info will automatically be sent to the recipient's email address after the order is completed.

15. Is dairy a part of the paleo lifestyle?

Dairy isn't a part of the Paleo lifestyle and our food. The reason is that many people find dairy hard to digest, leading to inflammation. Paleo focuses on removing any inflammatory foods to support overall digestion. Commercial dairy also contains added hormones and antibiotics, which are not a part of the lifestyle. Many people find they feel better when they remove dairy from their diet. Reactions to dairy are very individualized but can range from bloating to acne or eczema to more severe reactions. Dairy includes cheese, sour cream, milk, and yogurt. Some people find that raw, organic, unpasteurized dairy products are easier to digest. You could experiment with those products, but they are not a part of the Paleo On the Go products.

16. What is the paleo diet?

The basic theory is that our genes have not changed much at all since the birth of agriculture. However, since the introduction of grains (approximately 12,000 years ago), processed foods (last 100 years), and the introduction of refined sugar in the human diet (approximately 400 years ago) we have become more and more sick. The theory is that by eating foods similar to that of our early ancestors, we can lead healthier lives and prevent many of the common diseases that plague modern culture. Modern humans are still adapted to the diet of our early ancestors. The ideal diet is one that resembles the ancestral diet. We are 99.9 % the same as when humans first evolved. The only thing that has changed is our food supply.

17. Is there science to support the paleo diet?

There is a great deal of science that supports the paleo diet. www.thepaleodiet.com (Dr Loren Cordain, PhD) offers peer reviewed published scientific research on the paleo diet. Another great place to find published research is www.staffanlindeberg.com (Staffan Lindeberg, MD PhD).

18. What can one expect when adhering to the diet and who should be on it?

Expect to eat a combination of meats (pasture raised, humanely treated, and antibiotic free), seafood (sustainably raised and wild caught), healthy fats (avoiding all industrial vegetable oils and hydrogenated oils including canola oil and stick with stable animal fats and coconut oil), vegetables and fruits (local organic is best). Try to avoid packaged, processed foods and just to eating real foods, nuts and seeds in moderation-properly prepared (soaked and or fermented). Avoid grains, legumes, soy, and most dairy (some people can consume raw dairy).

"The Paleo diet is the healthiest way you can eat because it is the ONLY nutritional approach that works with your genetics to help you stay lean, strong and energetic! Research in biology, biochemistry, Ophthalmology, Dermatology and many other disciplines indicate it is our modern diet, full of refined foods, trans fats and sugar, that is at the root of degenerative diseases such as obesity, cancer, diabetes, heart disease, Parkinson’s, Alzheimer’s, depression and infertility". - Robb Wolf

19. Do you have nutrition data on your meals?

We are often asked about nutritional labeling. The paleo lifestyle is more about nutrient density instead of CICO (Calories in Calories out), which really isn't significant to weight or nutrition. Most of our clients are not elite athletes or bio-hackers and primarily focus on the quality of their food intake, not calories.

As much as we would like to attempt to include this info unfortunately the process of labeling all of our foods is a difficult and costly and would dramatically increase the cost of our product. We are definitely looking into it in the future, but our menu changes frequently, so it becomes difficult to validate the investment.

Our meals contain 6 ounce protein portions with varying amounts of vegetables and sauce (~6 to 10 ounces), our soups and stews are 16 ounce portions, our chicken and beef pot pies are 18.5 ounce portions, and our vegetable sides are between 6 to 8 ounce portions.


20. I have Type 2 diabetes so I have to be careful of even natural sugar. How much sugar is in products?

All of our products are naturally low in sugar, but there are a couple that are sweetened with honey, maple syrup, molasses, and a few that contain fruit. At this time, we do not have the exact breakdown of grams of sugar in our products.
It is our advice to limit your intake of the following:
Coconut Bar (sweetened with honey)
Cookies (sweetened with maple syrup and chocolate chips)
Banana Nut Muffin (molasses, bananas)
Honey Butter Acorn Squash (honey)
Pecan Bars (dates, dried cherries)
None of our food has any added sweeteners besides the ones listed above.

21. Are your shipping containers recyclable?

Paleo On The Go is a family just like yours and we care about the environmental impact of our business. We believe in using ethical and sustainable practices!

Our shipping containers are 100% recyclable and contain no Chlorofluorocarbons or other ozone depleting chemicals. They are made of expanded polystyrene or EPS.

Why is this important? It’s important because EPS can easily be recycled into new foam packaging or durable consumer goods like cameras, coat hangers, CD jewel cases and more. You can recycle your EPS packaging by taking it to a specified drop off location.

To make it simple and quick for you to recycle your POTG shipping containers, here’s a guide:

  1. Check with your municipalities. Regular recycling might take EPS
  2. Check with Home Depot. Some Home Depots recycle EPS
  3. Check this link to find out if there are drop-off locations in your area. This cool website also explains what the alliance does and how our recycling rates are increasing. Recycling Resources for Consumers
22. Is your packaging BPA free

Yes! Here is the food safety report and laboratory results for our vacuum pouches

23. What are your portion sizes?
  • Entree in pouch: 5-6 ounce protein portion, 6-8 ounce vegetable portion (if entree includes vegetable)
  • Vegetable side in pouch: 6-8 ounces
  • Desserts: Vary. Feel free to contact our staff for more info
  • Vegetable soup without protein: 16 ounce and 32 ounce options
  • Vegetable soup or stew with protein: 16 ounce (5-6 ounce protein portion and 9-10 oz combination of vegetables and sauce) and 32 ounce options containing (double the 16 ounce portion)
  • Bone broth: 16 and 32 ounce options
  • Cooking fats: 8 ounce

24. How long will your meal plan last me?

You choose how often you order and how often you eat the meals. Work it into your schedule and order as frequently as you would like. We even offer a “subscription option".

25. Some of your info says dairy free but I see ghee on some of your ingredient lists. Isn't ghee dairy?

Most paleo folks are dairy-free. Recently though, there has been a shift in the community to include grass fed ghee in the paleo diet. Ghee, which is clarified butter, is pure fat. All of the milk proteins, casein, and lactose have been extracted, leaving behind a nutrient-dense, dairy-free food. What people react to in dairy is the protein, which can be inflammatory. As long as it's from a good source, like the one we use, we feel it can be included in the paleo diet and our food. Read more about it here whole9life.com

Of course, some people may still want to avoid ghee, so we also offer our Autoimmune meals and snacks. (http://www.paleoonthego.com/Auto-Immune-Protocol-AIP-Friendly-Menu) We do not use any ghee, eggs, nuts, or nightshades in these items.

26. Are you 100% Paleo? No dairy, no 'grey' area foods? Or does the consumer have the option to choose which dishes they want?

We offer meal plans and a la carte options however all of our offerings stick to the most basic paleo template (no grey areas) gluten free, grain free, dairy free (except for ghee), soy free, legume free, grass fed, pastured or wild proteins. Our produce follows the dirty dozen/clean 15 recommendations. Our AIP meals also stick to the most strict version of the program. People can always supplement or add if they are primal or reintroducing, but our niche is making it "foolproof" for everyone.

27. I want to eat healthy to prevent heart disease, etc. I am considedered obese, 240lb. Is Paleo used for weight loss in addition to eating healthy?

Paleo is a lifestyle change for better health that creates an environment where your body finds it's appropriate weight. So, Yes. One of the effects of improving your overall health, decreasing your inflammation, improving digestion and immunity, will also be maintaining a healthy weight and weight loss. One of the biggest things that causes us to gain weight is processed and packaged "diet" or "health" foods being mislabeled and misrepresented. The paleo diet or our natural ancestral diet is the diet for optimal health and weight. Most of what we've been told about weight loss is inaccurate and the most difficult part of the paleo lifestyle is unlearning what you've been taught.

28. Do you have complete nutrition data, including carb count (critical for diabetes management)?

Our meals come complete with a list of ingredients, clearly marked on our website before you place an order as well as on each package. We do not offer a complete carb count or count of any macro or micro nutrients. Each Entree is a complete protein, many are a complete meal with a vegetable side, and the others can be paired with a vegetable side to create a complete meal. Our meal plans account for this and add vegetable sides where needed.

Fundamentally, we are in keeping with the paleo principal that macro counting and calorie counting are not necessary for the average person (biohacking, professional athlete, etc). I believe and my experience has shown that tracking carbs, once you've removed all grains, isn't necessarily a requirement because you've already removed the offending type of carbohydrates and it's important to NOT limit your vegetable sources of carbohydrates.

if you are familiar with the Paleo diet, the carb count is actually not critical to diabetes management. The reason for that is that the paleo diet uses real food, vegetables primarily, fruits secondary and very little but some natural sweeteners like raw organic honey. Type 2 diabetes is an autoimmune condition linked to/ caused by leaky gut and results in hormonal spikes that include insulin response but also the cortisol and leptin cycle. By removing all grains, dairy and legumes and all processed sweeteners; the paleo diet itself is diabetic friendly and removes the need to track macronutrients entirely.

As a nutritional therapist I work with many diabetic clients and can recommend several good articles and books to help you understand what your physicians most likely do not. You'll also find that registered dietitians, although many understand that current research supports all of this, are limited in their scope of advice by entities like the ADA, FDA, hospitals and insurance regulations which prohibit them from fully explaining the scope of these concepts.

Two excellent books for you to read would be "The Paleo Approach" by Sarah Ballantyne, PhD and "It starts with Food" by Dallas and Melissa Hartwig. The first, discusses autoimmune conditions at length and goes into great detail about Diabetes. The second, discusses the role of food and the unfortunate amount of misinformation surrounding food in the management of disease. It also discusses very clearly in lay terms the hormone cycle being perpetuated by the standard american diet that plagues diabetics and how the insulin cycle can be re-set through diet.

This is a recently published medical study on the role of the paleo diet for type 2 diabetes: http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2787021/

and a great article by Chris Kresser about the paleo diet and diabetes: http://chriskresser.com/pills-or-paleo-preventing-and-reversing-type-2-diabetes

Diabetics may find that they need to go on a low FODMAP diet (Paleo with low fructose) and that's entirely possible, primarily by limiting fruits. A list of the low FODMAP foods can be found in Sarah's book, but also here: http://www.marksdailyapple.com/fodmaps/#axzz3OX6jJtLY

By removing all processed foods, and additionally removing things like dried fruits. A basic, strict paleo guideline will go a long way to healing your gut and managing your diabetes.

29. Does your cassava flour contain cyanide?

It's true that there is naturally occurring cyanide compounds in yuca/cassava root. There are actually two varieties of plants, classified as "Sweet" and "Bitter." Neither are really sweet nor bitter so who knows how they got their names. The cyanide found in the bitter variety is many times higher than the sweet. And most of it is found in the peel and the layer just below. Otto's starts with only the sweet variety to begin with, then we thoroughly peel that outer layer off. From there any residual cyanide is destroyed in our baking process. It's one of the things that separate us from other brands that use fermentation to reduce cyanogenic compounds. The "acceptable" level of cyanide is 10ppm (parts per million). Otto's comes back at >.2ppm, At least 50 times lower than the acceptable level. Hope that helps!